Wellness Director - ΑΓ. ΝΙΚΟΛΑΟΣ ΚΡΗΤΗΣ

Wellness Director   In a Nutshell: The Wellness Director supports the Wellness Department in all aspects of spa and wellness. As the gatekeeper of our guests’ wellness journey, you will apply a high level of professional experience and skill in delivering a wide range of holistic programs with accuracy, attention to detail, and confidence. The Wellness Director will oversee all aspects of the wellness division, ensuring a successful opening every season and the smooth running of day to day wellness operations. This includes, but is not limited to, supervising the modalities and amenities at the spa, as well as hydrotherapy and bathing facilities, the integrative clinic, and programs for mind-body & movement activations, wellness events, and related activities. A strong all-round communicator, you will be an ambassador for GOCO Hospitality and Daios Cove, working collaboratively to make a positive impact on guest well-being, transform their wellness journey, and inspire them to strive for success. Some of the responsibilities you will be entrusted with: Lead the philosophy, strategy, and day-to-day operation of the wellness center. Ensure an exceptional, personalized guest journey and the highest standards of luxury service. Develop innovative wellness, longevity, preventive health, and lifestyle programs. Cultivate relationships with exceptional practitioners, wellness experts, medical specialists, and like-minded luxury partners. Possess excellent organizational skills to manage and maintain guest histories, financial and business records, licenses, and permits. Influence, support and encourage guests in following their program, providing professional non-judgmental advice that motivates their success. Maintain and continuously update knowledge of the latest trends, treatments, and equipment in spa and wellness. Collaborate with team members and act as a mentor who inspires passion and innovation, including being proactive in the company’s daily briefings. Be a role model for high standards of appearance, grooming, and conduct, upholding the company’s vision and philosophy, and demonstrating a professional image for guests. Establish strategic partnerships with visiting wellness practitioners, wellness specialists, suppliers, and organisations to enhance the retreat's offerings and market position. Commercial Management Develop and implement pricing strategies and promotional activities to maximise revenue and occupancy within the wellness division. Collaborate with the Commercial teams to create compelling wellness packages, promotions, and membership programs that attract target markets. Monitor market trends and competitor activities to identify opportunities for growth and innovation within the wellness & health sector. Manage the wellness division's budget to ensure cost-effective operations and achieve financial targets.    Our People & Culture: Assist in creating an operational environment of learning and empowerment that energizes our people to focus on guest preferences. Foster our people’s commitment to providing excellent service and model desired service behaviours in all interactions with guests and other team members. Coach, motivate, educate, and train the team to deliver service and product standards that support the team’s growth. Lead by example through passionate, hands-on approach. Identify and implement training plans to further develop the team and ensure succession planning is in place. Lead the recruitment, training, and performance management of all wellness team members, including therapists, practitioners, instructors, and support hosts. Foster a positive and collaborative work environment that promotes teamwork, professional development, and a shared commitment to the XXXX put name of Spa/Property in here. Provide ongoing coaching and mentorship to hosts, empowering them to deliver exceptional service and programs. Ideal Candidate Qualifications and Skills: 8–10 years of experience in luxury hospitality or destination wellness At least 3 years in a senior leadership role Background in spa, wellness and holistic programming P&L, budgeting and forecasting skills Demonstrates in-depth knowledge and understanding of leading wellness techniques, including the latest wellness trends and technologies Ability to coordinate projects, meet tight deadlines on short notice, and multi-task. A strong sense of urgency and confidence. Computer literate; Microsoft Office, including Word, Excel, and PowerPoint Physical and Schedule Demands: Must be able to work under pressure and meet deadlines during peak periods Weekend, evening, and holiday availability required The above job description is indicative only, and additional tasks may be assigned in accordance with hotel and business needs.