Front Office Agent - ΧΑΝΙΑ

The Porto Platanias Hotels & Resorts Group is dynamically active in Crete, developing and operating 5-star hotel units with high standards and a strong emphasis on Cretan hospitality. At Porto Platanias Hotels & Resorts, we cultivate a passion for tourism and make meaningful investments in our people. We create career opportunities in a modern environment that promotes growth and supports a healthy work-life balance. Key Responsibilities: Providing consistent excellent service to guests upon arrival, and during their stay, from check-in to checkout. Welcoming and registering guests expeditiously, providing information to them as needed, obtaining identification and credit/check approval as directed by hotel policy. Verifying rate and departure date. Confirmation and modification of information required to complete the registration process as per hotel procedures. Answering all guest questions accurately and resolving problems in a timely manner ensuring guest satisfaction. Authorizing revenue allowances as allowed by hotel policy. Upselling guest rooms, food & beverage outlets if applicable and seasonal hotel promotions. Making restaurant, transportation, and/or entertainment reservations for guests, plus other concierge services as requested and having thorough knowledge of hotel amenities, company, and local area & attractions. Communication and cooperation with other hotel departments to maintain a high level of guest satisfaction. Understanding of hotel history, services, facility information, and rates and packages.