Customer Support Coordinator - ΑΘΗΝΑ - ΑΤΤΙΚΗ

An exciting opportunity has arisen for an organized and detail-oriented professional to step into the role of Customer Support Coordinator . In this position, you will act as a vital link between drivers, repair workshops, and administrative processes, ensuring that all client requests are handled seamlessly. As a  Customer Support Coordinator , you will focus on coordinating workflows, monitoring partner agreements, and delivering exceptional customer care. The role of Customer Support Coordinator offers a structured and stable environment ideal for individuals looking to grow their careers within operations and customer support. The Customer Support Coordinator  will have the following responsibilities: Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience. Strategically minimize the time and cost required for the repair of damages. Ensure the creation of qualitative claim files to streamline the claims handling process. Provide timely support and relevant information to drivers involved in accidents. Monitor partner actions in accordance with their Service Level Agreements (SLAs). Channel damage assessments towards the preferred suppliers network. Conclude theft and total loss cases within the agreed timeframe. Conduct close monitoring of insurance claims to minimize outstanding claims. Handle and resolve driver complaints efficiently. Collaborate with all departments to ensure efficient handling of client requests.