Randstad is looking for a Call Center Team Leader on behalf of ZeniΘ, the 1st provider of integrated energy in Greece, with natural gas and electricity! If you: ✓ Have expertise in telephone sales ✓ Have managed a team in the past ✓ Have the ability to work in a fast-paced environment ✓ Want to develop your career by joining a leading company like ZeniΘ then this role as a Call Center Team Leader is what you are looking for! As a Call Center Team Leader your duties will be the following: Keep the team on track to meet daily and monthly performance goals. Support call center agents in troubleshooting and out-of-schedule issues, while mediating between segments to solve problems efficiently. Identify who needs training, give helpful feedback, and keep the team motivated. Take the lead on customer problems and make sure they get resolved quickly and professionally. Keep a close eye on retail targets to make sure the team is hitting its marks.

Call Center Team Leader - ΘΕΣΣΑΛΟΝΙΚΗ