Assistant Operations Manager (Full Time) - ΑΘΗΝΑ - ΑΤΤΙΚΗ

Kolonaki 8 Design Suites & Lofts is seeking to hire an experienced and detail-oriented professional to join our team as an Assistant Operations Manager . The Assistant Operations Manager supports the day-to-day operations of the property, ensuring high standards of guest satisfaction and smooth operational flow. This role supports the Operations Manager and works with the wider team. Responsibilities Guest Services: Manage guest inquiries, requests, and concerns professionally via phone and email  Concierge Services and guest support throughout the stay Problem Resolution: Handle guest issues efficiently and with discretion Coordinate with housekeeping, maintenance, and external partners to ensure operational standards are met Monitor operational processes related to check-ins, stays, and check-outs  Ensure smooth daily workflow and compliance with company standards Availability to work weekends and public holidays Qualifications Bachelor’s Degree or Diploma (IEK / TEI / AEI) in Hospitality Management or a related field 2-3 years of experience in hotel operations, concierge, front office, or a similar supervisory role Strong verbal and written communication skills Excellent knowledge of MS Office Strong organisational and problem-solving skills Fluency in Greek and English (written & spoken) What we offer Competitive salary Long - term collaboration Professional development opportunities  Excellent working environment